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Thesedays, many support ticket extensions are available in Joomla site.  Today, we are introducing the best 9 Joomla Help Desk Extension to support your customers more effectively!

In a highly competitive market, in order to increase the conversion rate or attract new customers, one of the top priorities of any business is to improve its customer services.  Every customer always wants to get a better service from the company. Thanks to Joomla Help Desk Extension you can build a strong customer relationship through the ability to support the customers anytime and anywhere. Therefore, you can develop customer services and increase more value for the company.

1. UVDesk – Helpdesk Ticket System [Free Download]

UVDesk - Helpdesk Ticket System

This extension has a complete ticket system from where customer follows up and support ticket management can be done in the right way. Customers will be having their dedicated ticket panel from where they can manage and view all their inquiries.

Provided features:

  • This Extension integrates UVdesk
  • Registered Customers can Create Tickets
  • Customers will be having their own Ticket Panel
  • Customers can filter tickets based on various properties
  • Merchant can filter ticket based on customer
  • Merchant has the right to delete any Ticket

Highlights:

  • Responsive
  • Well documented
  • Great support

2. JS Support Ticket [Free Download]

JS Support Ticket

JS Support ticket is a simple, easy to use, web-based customer support system. Users can create tickets from the front-end. Moreover, it comes packed with a lot of features than most of the expensive and complex support ticket systems on the market.

Provided features:

  • Unlimited Tickets
  • Front-end ticket creation
  • Easy to Use and Eye-catchy layouts
  • Responsive design for all devices
  • Powerful search filters
  • Email Notifications
  • Autoresponder
  • Unlimited Custom Fields
  • Unlimited Departments

Highlights:

  • Easy to use
  • Nice
  • Great support

3. Issue Tracker [ Free Download]

IssueTracker is a support system extension. It is also commonly known as helpdesk or customer service software. Besides, this tool assists webmasters, developers, and support staff to organize incoming issues in an efficient manner. In addition, it helps to provide a swift and efficient response to customers. It is simple to use, secure and user friendly.

Features:

  • It has the ability to support language translations
  • Supplied demo data can be installed to enable site testing
  • Login and authorization integrated with Joomla! users table
  • Non-registered users can open support issues
  • Recognizes non-registered users detail for guest raised issues

Highlights:

  • Simple
  • Easy to use
  • Secure

4. JV-HelpDesk [Free Download]

JV-HelpDesk

With JV-HelpDesk, you can provide a highly efficient and professional 1-on-1 dedicated ticket support to your customers. Because of being deeply integrated with Joomla, this extension allows you to edit BBcode, reply Email as well as offer advanced ACL,  Multilingual support, and so on.

Provided features:

  • Unlimited Categories
  • Frontend Customer Dashboard
  • Custom Fields for Tickets
  • Extremely Safe for Customers
  • Ticket Priorities
  • Ticket Statuses
  • Manage Tickets in Frontend and Backend
  • Access Control Permissions
  • Email Templates
  • Attachments for Tickets

Highlights:

  • Impressive support
  • Effective
  • Easy to use

5. Paldesk – Live Chat & Helpdesk [ Free Download]

Joomla Help Desk Extension

Paldesk is one of the best Joomla Help Desk Extension on our list.This is a powerful extension that helps businesses proactively offer real-time sales support to their website visitors as well as customer service to visitors from all their available public channels.

Features:

  • Predefined Answers
  • Set working hours
  • Smart Chat Routing
  • OmniChannel User Identification
  • Customizable Chat Widget Design

Highlights:

  • Easy of use
  • Professional extension
  • Great support

6. RSTickets!Pro [ Paid Download]

RSTickets! Pro is a powerful customer support gateway and help desk/ticketing system, which complete with staff groups, knowledgebase,  and custom fields per each department. Additionally, it can manage customers’ issues through the frontend or the backend.

Provided features:

  • Online and email ticket generation
  • Categorization of tickets through departments
  • Knowledgebase system
  • Create custom fields
  • Support multi-language
  • Inform to the customer via mail reply

Highlights:

  • Powerful
  • Easy to use
  • Nice

7. Helpdesk Pro [Paid Download]

Helpdesk Pro

Helpdesk Pro is a professional Joomla helpdesk/support tickets extension developed by Ossolution Team. Building on the top Joomla framework and Twitter Bootstrap, Helpdesk Pro not only provide you an easy to use, features rich, effective support tickets system but also a nice, clean, modern interface to end-users

Provided features:

  •  Allows you to create custom fields
  • Assign these custom fields to categories
  • Each support category can has it’s own custom fields
  • And more

Highlights:

  • Nice
  • Clean
  • Modern

8. JSP Tickets [Paid Download]

JSP Helpdesk Ticketing Extension provides accessibility to both Joomla! guests and registered users. The extension gives an advance control system to users to keep track of their product reviews from the Social Platform like Facebook Page and Twitter Account. Besides, it has automatic helpdesk support tickets for the concerned reviews and it sends details to the relevant users, administrators and moderators via email.

Provided features:

  • Ticket Status Graph
  • Top 5 User
  • Tickets Percentage pie chart
  • Detailed Ticket Analysis
  • Monthly categories graph

Highlights:

  • User-Friendly
  • Good
  • Quick Support

9. BeestoHelpDesk [Paid Download]

BeestoHelpDesk

BeestoHelpDesk is a component for Joomla, a ticket support system designed to helps you manage your business effectively. It is easy to use that will take you to the next level of managing your customer support issues.

Provided features:

  • E-mail notifications
  • Publish or unpublish content
  • Detailed reports of all help desk events
  • Regarding knowledgebase section
  • Create a category without limitations

Highlights:

  • Easy to configure
  • Nice
  • Easy to use

CONCLUSION

Here is all of our collection of the best Joomla Help Desk Extension today. We hope that these extensions will be useful for your site. Besides, Let’s get access to free Joomla templates to get more designs for your site.

If you have any questions, please leave a comment below, we will reply as soon as possible!

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