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Customer service also plays an important role on your site because it helps you to support your customers effectively. However, in order to do it, you absolutely need a tool to help you. In this situation, the WordPress Help Desk Plugin is a perfect choice. Today, in this collection, we offer you the top best WordPress Help Desk Plugin that may be helpful for you.

The reason to use WordPress Help Desk Plugin

A high-quality WordPress help desk plugin will help you resolve your customers’ queries and technical issues in a timely manner. In addition, it allows you to generate and manage support tickets online with ease.

There are plenty of useful features that you will get once installing a WordPress help desk plugin including email piping, unlimited agents and ticket, ticket history, file attachment options, and more. To sum up, using WordPress help desk plugins is considered the ultimate method to improve the customer support service on your website.

Now, let’s explore the following suggestions and choose the best one for your site.

Top Useful WordPress Help Desk Plugin

KB Support – WordPress Help Desk, Support & Knowledge Base plugin

This is one of the most feature-rich WordPress Help Desk Plugin. By using this plugin, you are able to allow your customers to contact you and find out solutions for their problems. What’s more, you can also use this plugin to manage and customize submission forms very easily.

Provided features:

• Ability to restrict access to individual knowledge
• Auto-assign new tickets to agents
• Tracks an agents status
• Email notifications keep customers
• Easily manage and customize submission forms
• Guest submission is fully supported
• Sequential ticket numbers
• Integrated Knowledge Base articles
• And more

Highlights:

WordPress Advanced Ticket System, Elite Support Helpdesk

Elite Support Helpdesk is a WordPress Support Desk Plugin that provides you an ability to add a complete support ticket system on your site. Moreover, thanks to this plugin, your customers are able to submit tickets in order to report problems and get support through your site.

Provided features:

• Repair tracking system
• Call log system
• Company, hotel or real estate service desk
• Helpdesk system
• Contact form with database tracking
• Customer relationship management system
• Software release lifecycle management
• Service request system
• Trouble report system
• IT ticketing system

Highlights:

• Excellent support
• A simple plugin
• Good support

SupportCandy

SupportCandy plugin provides you an effective helpdesk ticket system that includes many powerful features. It is very common among customers with more than 10,000 accounts. In addition, the Support Candy plugin also has unlimited tickets that enable you to generate as much as the number of tickets that you like.

Provided features:

• Responsive Design
• Agent Only fields
• Private Notes
• GDPR Compatible
• Unlimited Tickets
• Guest Tickets
• File Attachments
• Ticket Form
• Unlimited Agents
• Ajax functionality
• And more

Highlights:

• Ergonomic
• Useful
• Simple and functional

Awesome Support – WordPress HelpDesk & Support Plugin

Awesome Support is an effective WordPress Help Desk Plugin which has many features. Thanks to using this plugin, your customers can send their queries to you very quickly and you can answer them in a few minutes. This plugin also consists of a documentary video that helps your users have a clear understanding of your products.

Provided features:

• E-mail notifications
• Restricted access
• Agent Collaboration
• Sorting And Filtering
• File upload
• Multiple departments
• Custom fields
• Terms & conditions
• Old tickets
• Tickets waiting on you

Highlights:

• Awesome
• Great plugin
• Great for small business

JS Help Desk (formerly JS Support Ticket)

JS Help Desk is totally free but effective WordPress Help Desk Plugin. Thanks to this plugin, you can create a ticket which is from the front-end for your website. Furthermore, this plugin also helps you to show a proper ticket status message and highlight it as well.

Provided features:

• Easy to Use
• Unlimited Departments
• Shortcodes for the My Tickets
• Powerful filters on ticket
• Front-end ticket creation
• Create a ticket from front-end
• Support icon for front-end
• Strength & Flexibility
• Assign department
• Show proper ticket status message
• And more

Highlights:

• Perfect support
• Reactive and relevant
  Quick and adaptative

uCare – Support Ticket System & HelpDesk

uCare plugin is very easy to use and has many effective features. By using this plugin, you can create an effective support ticket help desk system for your business site quickly. It is also completely compatible with WooCommerce and Easy Digital Downloads.

Provided features:

• Ticket status & priority
• Product & invoice number
• Notification system
• Ticket search & filter
• Assign tickets to agents
• Integrated with WooCommerce
• Tabbed view
• Frontend & Backend
• And more

Highlights:

• Simple and easy to use
• Brilliant
• Best Support ever

bbPress

bbPree Plugin is a completely free but effective WordPress Help Desk Plugin. This plugin allows you to support your customers through forums in an effective way. Besides, it does not affect your website at all and it also helps to keep your website load very fast. This plugin is very lightweight and flexible as well.

Provided features:

• Support your customers using forums
• Maintain good page loading speeds
• Easily extend its features

Highlights:

• Useful plugin
• Awesome Work
• The best forum

Conclusion

Which is your favorite WordPress Help Desk Plugin? Honestly, each plugin has its own strengths and weaknesses, so we hope that you can find the most reasonable plugin to improve the quality of customer support service on your website.

Moreover, if you have any queries, don’t hesitate to leave a comment below, we will give you assistance as soon as possible. By the way, our free WordPress themes provide plenty of awesome, responsive designs for your website. Let’s visit and try one for your site.

ET Digital Team

We’re a Digital Team from EngineTemplate with 5 content experts. Our team has 5 years exp in open source Joomla and WordPress, we make daily blogs and build useful resources for everyone who is having issues with open source while using it.