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Communicate with your customers with the top best WordPress Support Plugin!

When running a business, you always want to bring a great experience for your customers, therefore communication is an essential part of your site. In order to get questions and problems of your customers and then answer them quickly, you need to have a support system plugin. Today, in this collection, we provide you top best WordPress Support Plugin that may help you to choose the best one. Let’s start now!

1. Zendesk Chat

Zendesk Chat enables your vistors to contact directly with you through a chatbox. In addition, thanks to an online Dashboard, you are able to control the multiple conversations. It also allows you to answer the questions and queries of your customers easily and quickly.

Provided features:

  • Mobile-Optimized
  • The average uptime is 99.8%.
  • HTML5 dashboard
  • iPhone, Android, and BlackBerry apps
  • Proactive Chat
  • Advanced Analytics

Highlights:

  • Easy and fast
  • Nice plugin
  • Pretty good service

2. WP-Live Chat by 3CX

Here is one of the most popular WordPress Support Plugin which has over 1,500,000 users. This plugin provides you a live chat so that you can contact your vistors easily. It also allows you to transfer your chats t a different agent and you can also customize your chatbox.

Provided features:

  • 6 live chatbox themes
  • Fully customizable
  • No hidden costs, it’s free
  • Unlimited agents
  • Initiate live chats with website visitors
  • Agent to agent chats
  • Apply animations to the chat window
  • View missed live chats
  • Set the starting position of your chatbox
  • Comprehensive list of live chat options
  • Access historical live chat records

Highlights:

  • Great plugin
  • Excellent Plugin
  • Perfect Plugin

3. WP Support Ticket

This plugin provides you a good customer support system very easily. In addition, your customers can also create a support ticket at any time they need your assistance and you can detect the problems through posting replies to the tickets.

Provided features:

  • Registered Users / Customers can create support tickets
  • Files can be attached to the reply messages
  • The ticket can be marked as Open / Closed / Resolved
  • the Resolved ticket the status of the ticket will be changed to Open
  • Customers can search for tickets from the tickets list
  • Reply on support tickets from admin panel

Highlights:

  • Best and very simple
  • Nice and easy plugin
  • Awesome Plugin

4. JS Help Desk (formerly JS Support Ticket)

JS Help Desk is a powerful WP Live Chat Plugin that is very easy to use. This plugin consists of a number of features and totally free. Furthermore, by using it, your admin can also generate a ticket for any users and can attach multiple files for tickets and reply.

Provided features:

  • Admin creates a ticket for behalf on any user
  • HTML editor for ticket issue
  • Notifications and Auto-responder
  • Unlimited Departments
  • Fully Customizable & Configurable
  • Easy To Translate
  • Admin can modify the email text easily
  • Custom fields for ticket
  • Powerful filters on the ticket for user and admin
  • Priority for ticket and highlighted priority
  • Assign department to a ticket

Highlights:

  • Perfect support
  • Reactive and relevant
  • Excellent

5. Awesome Support – WordPress HelpDesk & Support Plugin

This plugin enables your users to submit tickets from the front-end and then you can respond to them from the WordPress back-end. What’s more, through using a free importer add-on, you are able to import tickets from Ticksy, Helpscout or Zendesk.

Provided features:

  • Ticketing
  • Import tickets from Zendesk, Helpscout
  • E-mail notifications
  • Terms & conditions
  • Old tickets
  • Tickets waiting on you
  • Agent Collaboration
  • Restricted access
  • File upload
  • Multiple products

Highlights:

  • A good Customer Support plugin
  • Improvable but useful
  • Great free plugin

6. Zendesk Support for WordPress

Zendesk Support gives you an ability to add a helpdesk into your posts and page. Moreover, this plugin also provides you a nice contact form on the dashboard so that your vistors are able to submit their queries or questions easily coming with a two-field contact form.

Provided features:

  • A simple contact form, on the dashboard
  • The Zendesk Support Web Widget
  • Single sign-on with Zendesk’s Remote Authentication
  • The Zendesk Support Feedback Tab
  • Access your tickets from your dashboard

Highlights:

  • Clean SSO solution
  • Working well

7. Provide Support Live Chat

Provide Support Live Chat provides you a great customer instant assistance such as a live chat. Thanks to it, you are able to control and navigate the problems of your customers via your site as well as get their messages at any time even when you are offline.

Provided features:

  • Placing a chat button
  • Adding a live chat button to a sidebar
  • Use your custom live chat images hosted
  • Add a text live chat link instead of a graphics one
  • Choose which pages and posts the live chat button
  • Ability to utilize shortcodes

Highlights:

  • Very nice
  • Useful plugin
  • Very customizable

8. WP-Chatbot for Facebook Messenger Customer Chat

This WordPress Support Plugin enables you to insert a Facebook Messenger chat widget into your WordPress site easily. In addition, by using it, you are able to convert more lead, insert live chat for your site as well as have more engagement with your customers.

Provided features:

  • One-click installation for WordPress
  • Live chat with visitors 24/7
  • Single inbox for all incoming messages
  • Compatible with all versions of WordPress
  • Provide constant support
  • Zero-hassle integration
  • 100% integration with your Facebook

Highlights:

  • Excellent Support
  • Very useful
  • Works as expected

9. uCare – Support Ticket System & HelpDesk

Here is a full-featured WordPress Support Plugin that allows you to generate a support ticket help desk system for your websites. In addition, it is totally compatible with Easy Digital Downloads as well as WooCommerce. This Plugin also offers your clients an impressive support experience through this plugin.

Provided features:

  • Multiple users & groups
  • Works with ANY theme
  • Fast & Lightweight
  • Ticket search & filter
  • Welcome screen to first-time users
  • Auto-close tickets
  • Event logging
  • GDPR Compliant
  • Ticket status & priority
  • Assign tickets to agents
  • Tabbed view
  • Frontend & Backend

Highlights:

  • Simple and easy to use
  • Best Support ever
  • Brilliant

10. Live Chat – Live support

This WordPress Helpdesk Plugin gives you a great tool so that you can communicate with your site vistors easily. Moreover, thanks to it, you can also manage the traffic of your site effectively and then enhance the conversions with live chat triggers.

Provided features:

  • Chat/operators statistics and metrics
  • Geolocation data from visitors
  • Send emoticons
  • Full chat transcript history
  • Send chat transcript to the email
  • Multiple live chat operators
  • Block/unblock visitors
  • Pre-Chat form
  • Hide/show live chat widget on mobiles
  • Easy File Sharing with your visitors
  • Live Chat shortcuts

Highlights:

  • A kind of magic
  • Excellent plugin
  • Very Good Plugin

Conclusion

WordPress Support Plugin is a great option for you to add a support system for your site. Besides, don’t forget to visit our free WordPress themes to get some beautiful designs for your site.

Thank you so much for reading! If you have any questions, please leave a comment below, we will reply as soon as possible!

 

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