If you want to build a strong relationship with your customers, it is necessary for you to improve the quality of your business’s customer services. In today’s blog, we are going to introduce a gallery of the best Joomla Help Desk Extensions to help you effectively handle your customers’ issues. Now, let’s check them out.
The advantages of Joomla Help Desk Extension
In a highly competitive market, in order to increase the conversion rate or attract new customers, one of the top priorities of any business is to improve its customer services. Every customer always wants to get a better service from the company. Thanks to Joomla Help Desk Extension you can build a strong customer relationship through the ability to support the customers anytime and anywhere. Therefore, you can develop customer service and increase more value of the company.
JS Support ticket is a simple, easy to use, web-based customer support system. Users can create tickets from the front-end. Moreover, it comes packed with a lot of features than most of the expensive and complex support ticket systems on the market.
IssueTracker is a support system extension. It is also commonly known as helpdesk or customer service software. Besides, this tool assists webmasters, developers, and support staff to organize incoming issues in an efficient manner. In addition, it helps to provide a swift and efficient response to customers. It is simple to use, secure and user friendly.
Features:
It has the ability to support language translations
Supplied demo data can be installed to enable site testing
Login and authorization integrated with Joomla! users table
Non-registered users can open support issues
Recognizes non-registered users detail for guest raised issues
With JV-HelpDesk, you can provide a highly efficient and professional 1-on-1 dedicated ticket support to your customers. Because of being deeply integrated with Joomla, this extension allows you to edit BBcode, reply Email as well as offer advanced ACL, Multilingual support, and so on.
Paldesk is one of the best Joomla Help Desk Extension on our list.This is a powerful extension that helps businesses proactively offer real-time sales support to their website visitors as well as customer service to visitors from all their available public channels.
RSTickets! Pro is a powerful customer support gateway and help desk/ticketing system, which complete with staff groups, knowledgebase, and custom fields per each department. Additionally, it can manage customers’ issues through the frontend or the backend.
Helpdesk Pro is a professional Joomla helpdesk/support tickets extension developed by Ossolution Team. Building on the top Joomla framework and Twitter Bootstrap, Helpdesk Pro not only provide you an easy to use, features rich, effective support tickets system but also a nice, clean, modern interface to end-users
Provided features:
Allows you to create custom fields
Assign these custom fields to categories
Each support category can has it’s own custom fields
JSP Helpdesk Ticketing Extension provides accessibility to both Joomla! guests and registered users. The extension gives an advance control system to users to keep track of their product reviews from the Social Platform like Facebook Page and Twitter Account. Besides, it has automatic helpdesk support tickets for the concerned reviews and it sends details to the relevant users, administrators and moderators via email.
Provided features:
Ticket Status Graph
Top 5 User
Tickets Percentage pie chart
Detailed Ticket Analysis
Monthly categories graph
Highlights:
User-Friendly
Good
Quick Support
Conclusion
Those are all the most high-quality Joomla help desk extensions that we collected based on positive feedback. Hopefully, these tools will help you improve your customer’s satisfaction. If you are pleased with our blog, let us know by leaving a comment below.
Further, we also have a library of charming, free Joomla Templates on our website. If you want to make your website attractive, don’t miss our website. Thanks for your reading.
We’re a Digital Team from EngineTemplate with 5 content experts. Our team has 5 years exp in open source Joomla and WordPress, we make daily blogs and build useful resources for everyone who is having issues with open source while using it.
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